Your privacy is our responsibility
Your personal information is stored with strict security on the 9z999 platform. SSL encryption and fair play — that is our commitment.
This Privacy Policy ("Policy") describes in detail how the 9z999 platform collects, uses, stores, and protects the personal information of its users. By using our website or services, you are considered to have given your consent to the terms of this Policy. We treat your privacy with the utmost importance and are committed to protecting your information.
This Policy may be updated at any time. For significant changes, we will notify you by email or through the platform.
Introduction & Scope
9z999 is an online gaming platform that provides cricket betting, live casino, slots, bingo, fishing, and various other gaming services for users in Bangladesh.
This Policy applies to the following:
- The 9z999 website and all related subdomains
- 9z999 mobile or desktop applications (where applicable)
- All services and activities provided through the platform
- Any communication and transactions you have with 9z999
This Policy is a supplement to the "Terms and Conditions" and should be read together with them. In the event of any conflict, this Privacy Policy will apply.
Data Collection
9z999 collects user information in various ways. The types of information collected are described in detail below:
2.1 Information Provided Directly
- Full name and username
- Email address and contact details
- Date of birth (for age verification)
- Payment-related information (e.g., bKash number, Nagad number, Rocket number, or bank account details)
- Documents submitted for identity verification (e.g., national identity card)
- Support-related information provided via live chat or email
2.2 Automatically Collected Information
- IP address and device identification information
- Browser type, operating system, and device type
- Browsing activity and gaming history on the platform
- Login time, session duration, and logout information
- Transaction history and deposit/withdrawal records
2.3 Information Received from Third Parties
- Transaction-related information from payment processing partners (bKash, Nagad, Rocket, etc.)
- Verification information from fraud detection services
- Information received from identity verification organisations
Purpose of Data Use
9z999 uses collected information only for the following legitimate purposes:
- Account management: To create, verify, and keep your account secure.
- Service delivery: To run gaming, betting, and payment services without interruption.
- Payment processing: To complete deposit and withdrawal transactions.
- Customer support: To resolve your questions and issues — via 24/7 live chat and email.
- Security assurance: To detect and prevent fraud, money laundering, and other illegal activities.
- Age verification: To ensure the platform is used only by those aged 21 or above.
- Technical improvement: To improve platform performance and user experience.
- Communication: To send important updates, security alerts, and relevant information.
- Legal compliance: To comply with applicable laws and regulations.
We will never use your information for any purpose beyond those stated above.
Data Sharing & Disclosure
9z999 does not sell, rent, or lease your personal information to third parties. However, information may be shared in the following limited circumstances:
- Payment service providers: With bKash, Nagad, Rocket, and bank transfer service providers — only the information necessary to complete transactions.
- Technology service providers: Technology partners who assist in running the platform — only within the scope of services defined by contract.
- Security and verification services: Information required for identity verification and fraud prevention.
- Legal authorities: To relevant authorities in response to a court order or valid legal demand.
All third-party partners are contractually bound to comply with our privacy standards.
Cookies & Tracking Technologies
9z999 uses cookies and similar tracking technologies on its website. These are used for the following purposes:
- Essential cookies: Required for the basic operation of the platform — maintaining login sessions and managing security measures.
- Functional cookies: To remember your preferences and provide a personalised experience.
- Analytical cookies: To generate anonymous statistics for reviewing and improving platform usage.
You can control cookies by changing your browser settings. However, disabling essential cookies may prevent you from using some features of the platform.
Data Security Measures
9z999 has put in place industry-standard technical and administrative measures to protect your personal information:
- SSL/TLS encryption: All data transmissions are secured with industry-standard SSL encryption.
- Secure server infrastructure: Your information is stored on high-security servers.
- Access control: Only authorised staff may access your information, for defined purposes only.
- Two-factor authentication: An additional layer of security is available for your account.
- Regular security reviews: Regular audits are conducted to identify and address system vulnerabilities.
- Payment security: Transactions across all payment channels — including bKash, Nagad, and Rocket — are end-to-end encrypted.
While we are committed to maintaining the highest level of security, no method on the internet is 100% secure. You are therefore advised to keep your account password confidential and to use a strong password.
Third-Party Services & Game Providers
The 9z999 platform features games from various providers including Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, NetEnt, Microgaming, and Ezugi. These providers may have their own privacy policies.
When using third-party games or services on our platform:
- Certain game-related data (such as bet amounts and game results) may be shared with the relevant game provider.
- These third parties follow their own data protection policies.
- 9z999 is not responsible for the privacy practices of third parties.
We work only with trusted and reputable service providers who maintain high standards of data protection.
Data Retention Period
9z999 retains your personal information only for as long as it is necessary or legally required:
- Active accounts: All information is retained for as long as the account remains active.
- After account closure: Legal obligations and financial transaction records are retained for a defined period.
- Security logs: Kept for a defined period to detect fraud and misuse.
- Support records: Customer support conversations are retained for a limited period.
Once the need for retention has ended, information is securely deleted or anonymised.
Your Rights
As a 9z999 user, you have the following rights regarding your own information:
- Right of access: The right to know what information we hold about you.
- Right to rectification: The right to have incorrect or incomplete information corrected.
- Right to erasure: The right to request deletion of your information in certain circumstances (subject to legal obligations).
- Right to restrict processing: The right to have the processing of your information restricted in certain circumstances.
- Right to portability: The right to receive your data in a structured format.
- Right to object: The right to object to certain types of data processing.
To exercise these rights, contact us at [email protected]. We will respond to your request within a reasonable time.
Some rights may be limited for legal or regulatory reasons — particularly in relation to financial transaction records and security-related information.
Protection of Minors
9z999 is strictly for those aged 21 or above only. We do not intentionally collect any personal information from minors.
An age verification process is followed at the time of registration. If we find that any underage person has provided information, that information will be immediately deleted and the associated account will be closed.
If you suspect that an underage person is using the platform, please contact us at [email protected].
Policy Changes & Updates
9z999 reserves the right to change or update this privacy policy as needed. In the case of changes:
- The updated policy will be published on the website and the "Last Updated" date will be changed.
- Registered users will be notified by email in the case of important changes.
- Continuing to use the platform after changes will be considered as consent to the updated policy.
- The latest version of the policy will always be available on this page.
We recommend that you review this policy regularly so that you can stay informed about any changes.
Contact & Complaints
For any questions, concerns, or requests to exercise your rights regarding the privacy policy, please contact us:
- Email: [email protected]
- Live Chat: Website live chat — available 24 hours, 7 days.
- Language: Support is available in both Bengali and English.
We are committed to responding to all your requests and complaints within a reasonable time. If you are not satisfied with the resolution we provide, you have the right to complain to the relevant authority.
Have questions? We are ready to help.
For any questions about the privacy policy or your information, please contact our 24/7 support team.
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